1. Introduction
Welcome to TabiVista. These Terms of Service ("Terms") govern your access to and use of the TabiVista website, mobile applications, and services (collectively, the "Platform").
By accessing or using TabiVista, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Platform.
TabiVista provides an online platform that connects travelers ("Guests") with property owners and managers ("Hosts") offering vacation rentals, as well as information about local dining and experiences.
2. Eligibility
To use TabiVista, you must:
- Be at least 18 years of age
- Be capable of forming a binding legal contract
- Not be prohibited from using our services under applicable law
- Provide accurate and complete registration information
By using TabiVista, you represent and warrant that you meet all eligibility requirements.
3. Your Account
Account Registration
To access certain features of TabiVista, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Keep your password secure and confidential
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
Account Types
Guest Account: Allows you to browse listings, make bookings, save favorites, and leave reviews.
Host Account: Allows you to list properties, manage bookings, and receive payments. Hosts must provide additional verification information.
4. Bookings & Payments
Booking Process
When you request a booking on TabiVista:
- Your payment method is authorized (not charged) for the total amount
- The Host has 24 hours to approve or decline your request
- If approved, your payment is captured and the booking is confirmed
- If declined or no response within 24 hours, the authorization is released
Pricing
Prices displayed include the nightly rate set by the Host. Additional fees may include:
- Cleaning fee: Set by the Host
- Pet fee: An optional flat per-stay fee set by the Host, charged only when a Guest indicates they are traveling with a pet
- Service fee: A percentage charged to Guests to support platform operations
- Taxes: Applicable local taxes as required by law
The total price is displayed before you confirm your booking.
Payment Processing
Payments are processed securely through Stripe. By making a booking, you authorize TabiVista and Stripe to charge your payment method. We do not store your full credit card information on our servers.
Host Payouts
TabiVista charges Hosts 0% commission. Hosts receive 100% of their earnings — TabiVista absorbs all payment processing fees. Payouts are initiated after Guest check-in.
5. Security Deposits
Some Hosts require a refundable security deposit to protect against property damage. Key terms:
- Deposit amounts range from $50 to $2,000 and are set by the Host per property.
- Deposits are charged as a separate transaction at the time of booking.
- Deposits are automatically refunded in full within 48 hours after checkout, provided no damage claim has been filed by the Host.
- If the Host files a damage claim within the 48-hour window, the funds are held — not immediately deducted — and the Guest is notified.
- Dispute window: the Guest has 72 hours to dispute a claim and submit a response with optional counter-evidence. If the Guest does not respond within 72 hours, the claim is finalized as filed: the claimed amount is retained and any remainder is refunded to the Guest.
- If the Guest disputes the claim, TabiVista reviews both parties' evidence and determines the outcome — upholding the claim in full, awarding a partial amount, or rejecting it. The decision is communicated to both parties by email.
- A Host may withdraw a claim before the Guest disputes it, in which case the full deposit is refunded to the Guest on the normal schedule.
- Deposits are always fully refunded if a booking is cancelled, declined, or expires, regardless of the cancellation policy.
- Refunds are processed to the original payment method and typically appear within 5-10 business days.
6. Guest ID Verification
Hosts may enable ID verification on a per-property basis, requiring guests to upload a government-issued photo ID after booking.
- When enabled, guests must upload a clear photo of a valid government-issued ID (passport, driver's license, or national ID card).
- The host reviews the uploaded ID and may verify or reject it. If rejected, the guest may re-upload a new photo.
- The property's exact address is withheld until the guest's ID is verified by the host (in addition to any address reveal policy).
- ID photos are stored securely and are only accessible to the guest, the property host, and TabiVista administrators.
- GPS and EXIF metadata are automatically stripped from uploaded images to protect guest privacy.
- ID photos are not shared with any third parties and are used solely for host verification purposes.
7. Rental Agreements
Hosts may require guests to accept a rental agreement at checkout on a per-property basis.
- When enabled, guests must read and accept the rental agreement before completing their booking. The agreement is presented as a separate checkbox at checkout.
- The host writes and maintains the agreement text. Hosts are responsible for ensuring their agreement complies with local laws and regulations.
- A snapshot of the agreement text, along with the guest's acceptance timestamp, IP address, and agreement version number, is stored with the booking record.
- The agreement version auto-increments when the host edits the text. Existing bookings retain the version the guest accepted at the time of booking.
- Guests can review the agreement they accepted at any time from their booking details page.
- TabiVista provides a default template as a starting point. Hosts should customize it for their property and consult a legal professional for their specific situation.
- TabiVista does not review, enforce, or guarantee the legal validity of rental agreements. The agreement is between the host and guest.
8. Cancellations & Refunds
Guest Cancellation Policy
Hosts choose a cancellation policy for their property from the options below. The applicable policy is displayed on each property's listing page and during checkout, and the exact terms in effect are captured with your booking.
Moderate policy (default):
- 5+ days before check-in: Full refund of nightly rate, cleaning fee, pet fee (if any), and taxes. Service fee is non-refundable.
- Less than 5 days before check-in: No refund available.
Strict policy:
- 14+ days before check-in: Full refund of nightly rate, cleaning fee, pet fee (if any), and taxes. Service fee is non-refundable.
- Less than 14 days before check-in: No refund available.
Super Strict 30 policy:
- 30+ days before check-in: 50% refund of nightly rate, cleaning fee, pet fee (if any), and taxes. Service fee is non-refundable.
- Less than 30 days before check-in: No refund available.
Super Strict 60 policy:
- 60+ days before check-in: 50% refund of nightly rate, cleaning fee, pet fee (if any), and taxes. Service fee is non-refundable.
- Less than 60 days before check-in: No refund available.
Non-Refundable policy:
- No refund at any time after booking. This policy is shown clearly on the listing and at checkout before you book.
Non-refundable fees: The TabiVista service fee is non-refundable for guest-initiated cancellations, as it covers platform costs.
Host Cancellations
If a Host cancels a booking, the Guest receives a refund as follows:
- Before check-in: Full refund of the entire booking amount, including all fees and taxes.
- During the stay (mid-stay): Prorated refund for remaining nights, including prorated service fee and taxes. The cleaning fee and pet fee are not refunded.
Hosts who cancel may also face account review for repeated cancellations.
How Refunds Are Processed
Refunds are processed automatically to your original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank.
Extenuating Circumstances
In cases of documented emergencies, natural disasters, or other extenuating circumstances, TabiVista may provide refunds outside the stated cancellation policy at our discretion. Please contact us with supporting documentation.
Date Changes
Either the Guest or Host may request a date change on a confirmed booking. The other party must approve or decline the request. Date changes are subject to the following:
- Only confirmed bookings with future check-in dates may be modified
- New dates must be available and meet the property's minimum/maximum night requirements
- Pricing is recalculated based on the new dates using the original nightly rate
- If the new total is lower, a partial refund is issued to the Guest's original payment method
- If the new total is higher, the difference is charged to the Guest's payment method on file
- Only one date change request may be pending at a time
Date changes do not affect security deposits, cleaning fees, pet fees, or rental agreement acceptance.
9. Host Terms
As a Host on TabiVista, you agree to:
- Provide accurate and complete listing information
- Maintain your property in a safe and clean condition
- Honor all confirmed bookings
- Respond to booking requests within 24 hours
- Comply with all applicable local laws, regulations, and tax requirements
- Maintain appropriate insurance for your property
- Communicate respectfully with Guests
Listing Accuracy
Your listing must accurately represent your property. This includes:
- Current and accurate photos
- Truthful description of amenities and features
- Accurate location information
- Up-to-date availability and pricing
Legal Compliance
You are responsible for understanding and complying with all laws applicable to hosting, including zoning laws, short-term rental regulations, tax obligations, and building codes.
Tax Responsibilities
For properties located in the United States, applicable sales tax is calculated automatically and displayed to Guests during checkout. In states where TabiVista is registered to collect and remit sales tax, TabiVista remits it to the tax authority on the Host's behalf. In other US states, the collected tax is included in the Host's payout for the Host to remit to their state and local tax authorities.
For properties located outside the United States, TabiVista does not collect taxes at checkout. The Host's listed nightly rate is the all-in price for the booking, and Hosts are responsible for any tax obligations (such as VAT, GST, or local accommodation taxes) in their own jurisdiction.
Regardless of property location, certain taxes may be the Host's responsibility to collect and remit separately, including:
- Hotel occupancy taxes (e.g., NYC Hotel Occupancy Tax)
- Tourism taxes
- Lodging taxes
- Transient accommodation taxes
Many jurisdictions exempt hosts who rent their primary residence, rent fewer than a certain number of nights per year, or rent only a single room. You should consult with a tax professional or your local tax authority to understand your specific obligations.
TabiVista provides location-based tax notifications in your property settings to help you identify taxes that may apply, but this information is for guidance only and does not constitute tax advice.
Third-Party Integrations
TabiVista offers optional integrations with third-party services such as Hospitable. By connecting one, you authorize TabiVista to receive your listing, pricing, and availability data from that service and to apply it to your TabiVista listing — including the nightly prices and minimum-stay rules guests book at. Synced prices become your listed prices. TabiVista is not responsible for the accuracy or timeliness of data provided by third-party services or for interruptions in their availability; you remain responsible for reviewing your listing's pricing and availability.
10. Guest Terms
As a Guest on TabiVista, you agree to:
- Treat Host properties with respect and care
- Follow all house rules specified by the Host
- Not exceed the maximum number of guests stated in your booking
- Report any property damage promptly
- Vacate the property by the agreed checkout time
- Communicate respectfully with Hosts
- Leave the property in reasonable condition
Damage & Liability
You are responsible for any damage you or your guests cause to a Host's property beyond normal wear and tear. Hosts may charge for damages and TabiVista may facilitate collection of these charges.
11. Prohibited Activities
You may not use TabiVista to:
- Violate any applicable laws or regulations
- Post false, misleading, or fraudulent content
- Harass, abuse, or harm other users
- Discriminate against users based on protected characteristics
- Circumvent our fees by arranging bookings outside the platform
- Use the platform for illegal activities
- Scrape, crawl, or collect data without permission
- Transmit viruses or malicious code
- Interfere with the proper functioning of the platform
- Create multiple accounts for fraudulent purposes
12. User Content
You may submit content to TabiVista, including reviews, photos, and listing descriptions ("User Content"). By submitting User Content, you:
- Grant TabiVista a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content
- Represent that you own or have rights to the content
- Agree that your content does not violate any third-party rights
We reserve the right to remove any content that violates these Terms or is otherwise objectionable.
Reviews & Ratings
Following a completed booking, both guests and hosts may submit reviews about each other. You agree that:
- Your review reflects your own genuine, first-hand experience and is accurate and not misleading.
- You will not post fake, incentivized, or paid reviews, or use reviews to threaten, extort, or retaliate against another user.
- You will not post content that is unlawful, harassing, discriminatory, or that violates another person's privacy.
Reviews represent the opinions of individual users and are not endorsed by TabiVista. We use a double-blind process and may withhold a review from public display until both parties have reviewed, a reveal window has passed, or a host has publicly responded; TabiVista controls reveal timing and display. We may remove or decline to publish reviews that violate these Terms, and may share a guest reputation summary with hosts as described in our Privacy Policy. Reviews are also User Content as described above.
Our Review Policy explains in plain language how reviews work, exactly which reviews we remove, and how to contest one.
13. Messaging & Communications
TabiVista provides a messaging system that allows Hosts and Guests to communicate. This includes booking-related messages and pre-booking inquiries via the "Contact Host" feature.
Acceptable Use
When using our messaging system, you agree to:
- Communicate respectfully and in good faith
- Only send messages relevant to bookings, inquiries, or property-related questions
- Not use messaging to solicit, spam, harass, or send promotional content
- Not share personal contact information to circumvent the platform's booking process
Rate Limits
To prevent abuse, inquiry messages are rate-limited. Guests may initiate a limited number of new inquiry conversations per hour.
Message Storage & Access
Messages are stored on our servers and are accessible to both parties in the conversation. TabiVista support staff may access messages to resolve disputes or investigate violations of these Terms.
14. AI-Generated Content
TabiVista uses artificial intelligence (Claude by Anthropic) to generate certain content on the platform, including:
- Property-specific FAQs on listing detail pages
- SEO titles, summaries, and introductory descriptions for listings
- Review summaries: a labeled digest of a listing's publicly posted guest reviews, shown in the Reviews section
AI-generated content is based on publicly available property information (amenities, location, house rules) and publicly posted guest reviews, and does not use personal user data beyond that public content. Hosts may review, edit, or regenerate AI-created listing descriptions and FAQs at any time. Review summaries work differently: because they are labeled as a neutral summary of guest reviews, hosts cannot edit or hide them. A host who believes a review summary does not faithfully reflect their reviews can contact support, and we will review and correct or regenerate it.
15. Push Notifications
TabiVista offers optional push notifications to keep you informed about booking updates, new messages, and other time-sensitive events.
- Push notifications are opt-in only — you must explicitly enable them
- You can disable push notifications at any time through your device settings or your Account Settings
- Disabling push notifications does not affect your ability to use the platform
16. Intellectual Property
TabiVista and its content, features, and functionality are owned by TabiVista and are protected by copyright, trademark, and other intellectual property laws.
The TabiVista name, logo, and all related marks are trademarks of TabiVista. You may not use our trademarks without prior written permission.
17. Limitation of Liability
TabiVista is a platform that connects Hosts and Guests. We do not own, operate, or control any properties listed on our platform.
To the maximum extent permitted by law:
- TabiVista is not liable for the actions or omissions of Hosts or Guests
- We do not guarantee the accuracy of listing information
- We are not responsible for property conditions or safety
- Our total liability is limited to the fees you paid to TabiVista
We provide the platform "as is" without warranties of any kind, express or implied.
18. Dispute Resolution
Between Users
If you have a dispute with another user, we encourage you to resolve it directly. TabiVista may offer mediation services but is not obligated to resolve disputes between users.
With TabiVista
Any disputes with TabiVista shall be resolved through binding arbitration, except where prohibited by law. You agree to waive any right to a jury trial or to participate in a class action.
Before initiating arbitration, you must contact us at legal@tabivista.com to attempt informal resolution.
19. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by:
- Posting the updated Terms on our website
- Updating the "Last updated" date
- Sending you an email notification for significant changes
Your continued use of TabiVista after changes become effective constitutes acceptance of the updated Terms.